Legal

Privacy Policy

Last updated: August 9, 2026

This is a general-purpose template, not legal advice. Have a lawyer review it against your actual data practices — especially call recording and telephony consent laws in the states where you operate — before relying on it.

This Privacy Policy explains what information NewMynd ("NewMynd," "we," "us") collects through this website and through the AI receptionist service, how we use it, and the choices you have.

1. Information We Collect

We collect information in a few different ways:

Demo requests: name, business name, and phone number submitted through our contact form.
Business/account information: business details, hours, services, and booking preferences provided during onboarding.
Call data: when your AI receptionist is active, we process caller audio, transcripts, and call metadata (time, duration, outcome) to answer calls and book appointments on your behalf.
Payment information: billing is handled by Stripe; NewMynd does not store full payment card numbers.
Website usage: standard technical data (such as browser type and general usage) may be collected automatically.

2. How We Use Information

To operate and configure your AI receptionist
To respond to demo requests and support inquiries
To process billing through our payment processor
To improve the accuracy and reliability of the Services
To comply with legal obligations

3. Call Recording and Consent

Some jurisdictions require notifying or obtaining consent from callers before recording or processing calls with an AI system. As the business owner, you're responsible for ensuring your use of the AI receptionist complies with applicable call-recording and consent laws in the jurisdictions where your customers are located — including any required greeting or disclosure that a caller is speaking with an AI system.

4. Third-Party Providers

We rely on third-party infrastructure to deliver the Services, including voice-AI infrastructure (Retell AI) and payment processing (Stripe). These providers process data on our behalf under their own privacy and security terms.

5. Data Retention

We retain call transcripts and account information for as long as your account is active and for a reasonable period afterward for support, legal, and record-keeping purposes. You can request deletion of your data as described in Section 7.

6. Data Security

We use reasonable technical and organizational measures to protect information we process. No system is completely secure, and we can't guarantee absolute security of data transmitted to or from the Services.

7. Your Choices

You can request access to, correction of, or deletion of your business's data by emailing support@newmynd.io. Depending on your state, you may have additional rights under applicable privacy law.

8. Children's Privacy

The Services are intended for business use and are not directed at children. We don't knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to the email on file.

10. Contact

Questions about this Privacy Policy? Reach us at support@newmynd.io.